Returns & Refunds
We want you to be completely satisfied with your purchase
We offer a 30-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.
Conditions for Returns:
- Item must be unused and in original condition
- Original packaging must be intact
- All tags and labels must be attached
- Proof of purchase (order number or receipt) required
Contact Support
Email us at support@dropwromo.com with your order number and reason for return
Get Return Authorization
We'll provide you with a return authorization number and shipping instructions
Ship the Item
Pack the item securely and ship it to the provided address
Receive Your Refund
Once we receive and inspect the item, we'll process your refund within 5-7 business days
Refund Method
Refunds will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error. In those cases, we'll provide a prepaid return label.
Exchanges
If you'd like to exchange an item for a different size or color, please contact us and we'll expedite the process for you.
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund immediately at no cost to you.